Email concerns and patient portals

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What is a portal for patients?

Patient portals are a secure, online site that provides patients with convenient access to their personal health information anytime connected to access to an Internet connection. With a secure account and password, users can access their health records like:

  • Recent doctor visits
  • Discharge summaries
  • Medications
  • Immunizations
  • Allergies
  • Lab results

Email concerns and patient portals

Some portals for patients also let you:

  • Send a secure message to your doctor.
  • Request refills on prescriptions
  • Set up appointments that aren’t urgent.
  • Make sure you check benefits and insurance
  • Update Contact information
  • Make the necessary payments
  • Complete and download forms
  • Learn more about educational materials.

Through your portal for patients, you’ll manage your health and medical care. Patient portals also help make your life easier, aid you connect with your doctor, and provide support between visits.

What Is a Patient Portal?

A patient portal is a secure online website that gives you convenient 24-hour access to your personal health information and medical records—called an Electronic Health Record or EHR—from anywhere with an Internet connection.

Why Is Using a Patient Portal Important?

Accessing your personal medical records through a patient portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tags with your doctor and sometimes even save a trip to the doctor’s office.

What Can I Do With a Patient Portal?

The features of patient portals may vary, but typically you can securely view and print portions of your medical record, including recent doctor visits, discharge summaries, medications, immunizations, allergies, and most lab results anytime and from anywhere you have Web access.

Other features may include

  • Exchanging secure e-mail with your health care team
  • Requesting prescription refills
  • Scheduling non-urgent appointments
  • Checking your benefits and coverage
  • Updating your contact information
  • Making payments
  • Downloading or completing intake forms

A patient portal may also allow you to access these features on behalf of your children or other dependent family members.

How Do I Get Access to a Patient Portal?

Ask your health care providers. If they offer a patient portal, they will provide you with instructions for setting it up. There may be a couple of steps involved in setting up your account, including creating a secure password. This is to make sure only you have access to your health information.

Once your account is set up, you’ll be ready to conveniently access your health information and medical records.

Your Health Information Is Private, Secure, and Protected

Patient portals have privacy and security safeguards in place to protect your health information.

  • To make sure that your private health information is safe from unauthorized access, patient portals are hosted on a secure connection and accessed via an encrypted, password-protected logon.
  • EHRs also have an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when.

Although patient portals use safeguards, there are other safety tips you should follow when accessing the patient portal. Always remember to protect your username and password from others and make sure to only log on to the patient portal from a personal or secure computer.

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A message is instantly delivered to the patient’s e-mail address encouraging him or her to complete the second step of the patient portal enrollment process. Processes are also being put in place to allow patients to complete enrollment while on-site during a visit. Promoting the Use of HealthKey

Con: Healthcare data security concerns Patient portals, generally speaking, are a health IT interface on which patients can view their own protected health information (PHI). Although this can be viewed as a good thing because patients do have the right to see their own health data, it also opens doors for security concerns.

A Snapshot of Pros and Cons of Patient Portals

Official Site: https://digitalhealth.folio3.com/blog/pros-and-cons-of-patient-portals/

This means your EHR and patient portals will need to be integrated, which will add more costs to your budget. Data Security Concern. Patient portals pose many security concerns for data, as they may be a potential place for healthcare information hackers or data thieves to access a patient’s health data.

April 24, 2017 – Most patients prefer receiving their laboratory results online via email or the patient portal, despite some data privacy and security concerns, according to a study published in the American Journal of Managed Care. In a survey of 200 patients with internet access, the research team found that 98 percent of patients wanted lab result alerts via short secure …

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How do patients feel about the patient portal?

After the patient portal implementation, the enrollment rate and the volume of traffic via secure messaging on the portal have been modest. However, patients and clinicians feel the portal will prove to be beneficial. For example: Patients using the portal feel very positive about it.

What are the key challenges after creating the patient portal?

All communications are saved to the EHR, which helps to ensure more complete documentation. Key challenges after creating the patient portal: Limitations of the selected EHR and patient portal, including secured messaging communications with patients in languages other than English, with the exception of patient education materials.

What is a patient portal enrollment a message?

A message is instantly delivered to the patient’s e-mail address encouraging him or her to complete the second step of the patient portal enrollment process. Processes are also being put in place to allow patients to complete enrollment while on-site during a visit.

Is the patient portal safe to use?

Although patient portals use safeguards, there are other safety tips you should follow when accessing the patient portal. Always remember to protect your username and password from others and make sure to only log on to the patient portal from a personal computer or secure computer.

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